In this talk, Stan Leong, Vice President and General Manager for Emerging Markets at Mozilla Corporation, explains the relationship between reputation and trust with lean data for corporations. Stan makes his argument by citing examples of data breaches and the impact of such breaches on customer trust, in turn impacting reputation of the companies which have been breached. Companies (and their employees) should therefore look at themselves as custodians of customer data if they are to build reputation and trust going forward.
This talk also helps us understand (by citing research evidence from India) consumers' perspective on their personal data, and how the Lean Data framework can be applied to service these needs.
firefox quantum Why Lean Data is a competitive advantage for companies? | |
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| Science & Technology Creative Commons Attribution licence (reuse allowed) | Upload TimePublished on 10 Oct 2019 |
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